1. Definitions:
1.1 The Club: Rossis.
1.2 The Club Rules: The rules and regulations of the Club, as amended from time to time. A copy of the Club rules will be supplied to you on joining and further copies will be made available on request.
2. Membership:
2.1 By signing this Membership Application Form the member agrees to comply with these Terms and Conditions of Membership and the Club Rules.
2.2 You will only be permitted to use the Club facilities provided your membership is current and fully paid up or you have made payment arrangements acceptable to the Club.
3. Duration:
When you join the Club you are agreeing to remain a member for the Commitment Period. If you choose to pay your membership fees monthly, your Club membership will continue automatically after the Commitment Period end date at the fee rate applicable to your membership type and category of membership at that date, but subject to termination in accordance with paragraph 7.2(b). If you choose to join the Club by paying your Commitment period membership fee in advance, your Club Membership will terminate automatically on expiry of the Commitment Period.
4. Fees:
The Club will set the level of fees and will review such fees periodically. The Club reserves the right to change the level of fees from time to time. For any changes to the monthly fee, we will give you at least 30 days written notice. The following fees prevail:
4.1 Membership fee; The level of membership fees shall be determined according to the type and category of membership.
4.2 Joining fee; A joining fee is payable as specified in your application form.
4.3 Guest user fee; A fee will be set by the Club from time to time in respect of guests of members who wish to visit the Club and use the facilities.
4.4 Other Fees; All other fees and prices for the sale of goods at the Club, locker rental, solarium, bar/restaurant and any other services will be set by the Club from time to time.
4.5 If your bank fails to make a due direct debit payment from your account, we will write to advise you of this. We may apply to your bank for payment by direct debit twice within one calendar month and we reserve the right to refer any missed due payments to a debt collection agency. We may charge a fee for failed direct debit payments and of no more than £5 for letters sent to you in respect of unpaid amounts.
4.6 Should any membership fees not be paid within 30 days of the due date, the full membership fee for the remainder of the commitment period will automatically become due and payable in full.
4.7 Any unpaid and overdue membership fees referred to a Debt collection agency will be subject to a surcharge to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred in the collection of the overdue membership fees will be the responsibility of the member and will be legally recoverable from the member.
4.8 We may charge a reasonable fee for any of the following; replacing lost membership cards, removing or adding associate members, changing membership category and transferring membership
5. Suspension of Membership:
A Member may, if he/she is unable to make use of the Club facilities by reason of illness or injury, suspend his/her membership for one continuous period of at least 1 month and a maximum of 3 months. 30 days written notice must be given to the Club and the Club shall have the right to request a doctor's certificate. A reduced monthly fee will be charged by the Club during the suspension of membership. Any suspension during the Commitment Period will extend the length of the Commitment Period by the length of the period your membership is put on hold. Notice to terminate membership cannot run concurrently with a suspension period.
6. Termination:
6.1 Termination by the Club
We may terminate this agreement in the following circumstances:
(a) if you commit a serious or repeated breach of this agreement or the Club's rules of membership and the breach, if capable of remedy, is not remedied within 7 days of receipt of a default notice;
(b) The Club reserves the right to suspend or terminate a member’s membership with immediate effect if the member engages in inappropriate behaviour towards staff or other members. This includes, but is not limited to, aggressive, abusive, threatening, or otherwise unacceptable conduct.
(b) If any part of your membership fee remains unpaid 30 days after its due date for payment, or
(c) If you provide us with details which you know to be false when applying for membership and the false declaration would have reasonably affected our decision to grant you membership.
If we terminate for any of these reasons, we reserve the right to retain a proportion of the money paid under this agreement, to cover any reasonable costs incurred.
6.2 Termination by you
You may terminate this agreement in the following circumstances:
(a) You can give notice to terminate at any point during the Commitment Period but this cannot end your membership before the end of the Commitment Period.
(b) You may terminate your membership by giving the Club at least 1 full calendar month's notice, so that your membership will terminate at the end of the following calendar month after notice was given.
(c) Cancelling your direct debit instruction for the payment of fees is not sufficient.
(d) You may terminate this agreement on 1 calendar month's notice if you are unable to use the Club through serious illness or injury likely to preclude you from using the Club for a period of least 6 calendar months. (We will request reasonable evidence of your illness or injury - e.g. doctor's certificate).
(e) You may also terminate this agreement if:
a. We permanently reduce the facilities or opening hours of the Club;
b. We change the location of the Club; or
c. We close the Club for refurbishment for a period of more than 30 days at a time.
We will use our reasonable endeavours to give you at least 45 days notice of the change (either in writing or by prominently displaying a sign in the Club) and, if you wish to terminate your membership due to reasons stated above, you can give us 30 days notice in writing to terminate.
7. Club Rules:
7.1 The Club may amend the Club Rules from time to time in order to ensure the health and safety of members. Temporary amendments will be displayed in the Club. Permanent changes to the Club Rules will only be made after at least 30 days notice to members, except in the case of emergency.
7.2 The Club reserves the right to adjust the availability of certain facilities or close the Club on a temporary basis for the general purpose of cleaning, decorating, essential repairs, maintenance of equipment, special functions and holidays.
8. Restriction of Liability:
8.1 The Club will not accept liability for any loss, damage to or theft of money, valuables or other personal property of members and guests. Property stored in lockers provided by the Club is stored at the owner's risk and no liability for loss or damage thereto will be accepted by the Club.
8.2 Our liability to compensate you for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount having regard to such factors as whether the damage was due to a negligent act or omission by us.
8.3 The Club accepts liability for damage, accident, death, personal injury or other loss sustained by members or guests on the Club premises to the extent caused by its negligence or the negligence of its employees and agents (during the course of their employment and agency, as appropriate) unless that failure is attributable to:
(a) Your own fault;
(b) A third party unconnected with our provision of services under this agreement; or
(c) Events which neither we nor our supplier could have foreseen or forestalled even if we had taken all reasonable care.
9. Health & Safety:
Members must read all Health and Safety notices displayed in the Club and comply with their recommendations.
10. Sale of Club:
In the event of the sale or disposal of the Club to another company or to any other person we may transfer your membership to the new owner and you will continue as a member of the Club and continue to pay your membership fees provided no changes to these terms or the Club rules having a material adverse effect on your use of the Club are made by the new owner. Any such disposal will not affect your contractual or statutory rights.
11. Notices:
11.1 Notices from you to the Club must be in writing and addressed to the general manager at the Club. The Club reserves the right to require evidence of posting or delivery where it has no record of receipt or the date of any notice appears inconsistent with the date of receipt. In these cases the notice will be deemed not given unless such evidence is produced. Any notice handed to the Club must be receipted. Notices from the Club to you will be posted to you at your address in the membership records (or, where these terms permit, displayed on notice boards at the Club).
11.2 We will send all letters and email information to the address and other contact details you have given us on your membership agreement form. You must keep us up to date with any changes to your address or other contact details by filling in an administration form at the club. Failing such notice, all communications shall be assumed to have been received by the member within 5 days of mailing to the last contact details notified on the membership agreement form
12. Data Protection:
12.1 It is important that we hold the most up-to-date contact details for you. You are responsible for keeping all your personal contact details and choices for how you want to receive marketing materials up to date.
12.2 We will record any personal information you give us in line with the current data-protection laws.
12.3 We will keep any medical information you give us confidential and secure and only pass it to, or receive it from, those involved with your programme. You are giving us permission to share relevant medical information that relates to your health goals between members of team.
12.4 Rossis will retain your data for as long as you are member. On termination of your membership, your personal data will be stored for a maximum period of 6 years for the purposes of responding to you in the event of any future indemnity claim that my arise. After this period, your personal data will be anonymized so you can no longer be identified from the information we hold.
Privacy Notice
Rossis is committed to protecting your privacy. This Privacy Notice explains our data processing practices and your options regarding the ways in which your data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at team@rossisleisure.com.
1.0 Use of your information and your preferences
Rossis will only process (collect, store and use) the information you provide to us in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We are committed to ensuring that the information we collect and use is appropriate for the purposes listed below and does not constitute an invasion of your privacy. We are also committed to applying rigorous security measures when managing your data to minimise the risk of unauthorised access or disclosure
2.0 Consent By taking out a membership, filling in a contact form on our website, or using a mobile app we provide to you, you agree and accept that we may gather, process, store and/or use the personal data submitted in accordance with the terms set below. If you are under the age of 16, Rossis will not collect or process your details unless we have also received the consent of an adult who has parental responsibility for you.
3.0 Personal Data Collected
3.1 Identity and contact details of the data processor
Personal data collected by us and stored via our website or mobile app is processed on our behalf by ClubWise Software Ltd, 6 Tower Court, Horns Lane, Princes Risborough, Bucks, HP27 0AJ Company Reg: 3843268. Your data is stored in the UK. From time to time it may be made visible to employees of ClubWise Development India Pvt. Ltd, Office No. 101, First Floor, Fourtune Arcade, Yeolekar Mala, College Road, Nashik – 422005, Maharashtra for the purposes of software support. The data processor and group companies belonging to it are required by us to process your data in strict compliance with the GDPR.
3.2 Purposes of processing and legal basis
The principal purpose of collecting your personal data is to provide you with the services defined in your membership agreement. To this end, you agree and accept that we may use your personal data to:
• Contact you in respect of your membership
• Manage your club access
• Facilitate member rewards (if applicable)
• Resolve any problems you may have and improve our service to you
• Comply with our legal and regulatory obligations
We use the personal data submitted to us only in accordance with the applicable data protection legislation. Our employees and third-party providers are under an obligation to respect your data privacy.
3.3 Marketing
If you consent, we may send you marketing information by e-mail or sms about products and services which we believe may be of interest to you. We will always provide the ability to review or change your preferences or unsubscribe from marketing information with immediate effect. You can also make your request via e-mail to reception@rossisleisure.com
3.4 Data we collect when you take out a membership with us, the following personal data may be collected and processed in accordance with the purpose and legal basis described above and may include: name, address, contact details (including e-mail and mobile phone number), gender, date of birth, attendance history, marketing preferences and bank details for billing. Some data is collected automatically through using our web site (see section 3.7 below).
Certain features of our mobile app may connect to your social networking sites to enable you to follow or be followed by other members of Rossis. As a result, Rossis may process information from your social networking profile, but only if you consent to allow your social networking site to make information available to the app. You understand that, by creating an account for the mobile app, Rossis will be able to identify you by your profile.
3.5 Obtaining or changing your details
Rossis can confirm to you the details of any personal data we hold about you and how it is processed on your request. You may also ask us to correct or delete personal information we hold about you at any time, so long as this information is not required in order to fulfil our service to you.
For more information, request your details or advise us of any changes, please either: • Send an email to reception@rossisleisure.com or; • Write to us at: Tungate Farm , North Walsham, NR28 0JQ
We may require that your request be accompanied by a photocopy of proof of identity or authority, such as a driving license or passport. Mobile app users are able to maintain some of their personal data directly. Note that if your account is in arrears you will be unable to use this functionality and you will be directed to contact us accordingly.
3.6 Third party disclosures
Your information may be passed to and used by all Rossis companies. Your personal data is also passed to our data processor for the purpose of providing our services to you (see 3.1). Your data will not be shared with any other third-party service providers without obtaining your prior consent. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of your details in line with Rossis procedures.
We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.
3.7 Cookies A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer browser from a website's computer and is stored on your device's hard drive in the form of a text file.
3.7.1 How do Rossis use cookies? Cookies are used to control an online session and provide security such as a time-out function. Rossis only issues session specific cookies which store no personal or transactional data.
3.7.2 Third Party Cookies: Google Analytics Rossis may use Google Analytics for SEO purposes and to improve their online marketing efforts. For a detailed explanation of how Google Analytics cookies work please visit:
https://developers.google.com/analytics/resources/concepts/gaConceptsCookies
3.8 Other web sites Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Notice. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy notice, which may differ from ours.
4.0 Data Retention Period As a prospective member that has consented for us to contact you, Rossis will retain your data for up to 12 months, unless you notify us that you no longer wish to be contacted. If you join us, Rossis will retain your data for as long as you are a member. On termination of your membership, your personal data will be stored for a maximum period of 6 years for the purposes of responding to you in the event of any future indemnity claim that may arise.
After this period, your personal data will be anonymized so you can no longer be identified from the information we hold.
4.1 Your rights as a data subject
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
a) Right to be informed – you have the right to know how your personal data is being used
b) Right of access – you have the right to request a copy of the information that we hold about you.
c) Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
d) Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
e) Right to restriction of processing – if you believe the basis for processing your data as described in section 3 of this notice no longer applies or if you contest the accuracy of the information we hold about you, you have a right to request restrictions to the processing of your data.
f) Right of portability – you have the right to have the data we hold about you transferred to another organisation.
g) Right to object – you have the right to object to certain types of processing such as direct marketing.
h) Right to object to automated processing, including profiling – you also have the right to not be subject to the legal effects of any automated processing or profiling.
Note that if Rossis refuses a request from you under rights of access, we will provide you with a reason as to why.
Finally, if a data breach occurs which compromises your personal data; you have a right to be informed within 72 hours of us first becoming aware of the breach.
5.0 The Right to Complain
If you believe that your data is being processed unfairly or you have any other concerns about the way that Rossis or it’s designated processor is handling your data, you have the right to complain to the Information
Commissioners Office (ICO). Please visit www.ico.org.uk for more information.
6.0 Privacy Notice Changes
Rossis reserves the right to update this Privacy Notice at any time, in particular pursuant to any changes made to the laws and regulations in force. We would recommend that you check these rules from time to time to stay informed of our procedures and rules relating to your personal information.
7.0 Contact Us
If you have questions relating to this privacy notice, you can: • Send an email to reception@rossisleisure.com or; • Write to us at: Rossis Leisure, Tungate, North Walsham, NR28 0JQ
Rossis - Club Rules
To help keep the atmosphere and create a respectful environment for all members we politely request that the following rules be observed
1. OPENING HOURS
1.1 The Club's opening hours, as amended from time to time, are displayed at reception.
1.2 Members must ensure they cease use of the Club facilities at least 15 minutes before the Club closes to allow adequate time for showering and dressing.
2. GUESTS
2.1 Guests must be signed in by a member (over the age of 18) at reception upon entering the building and the appropriate guest fee must be paid.
2.2 Members must accompany their guests at all times and members shall not leave the Club premises before their guests.
2.3 All guests must sign in and sign the appropriate Physical Activity Readiness Questionnaire.
2.4 The club reserves the right to limit the number of guests, refuse admission to a guest for reasons of health and safety or if the proposed guest has previously not complied with Club rules.
3. PHYSICAL ACTIVITY READINESS QUESTIONNAIRE
3.1 Upon joining the Club all new members are required to complete and sign a Par-Q. The purpose of this is to ensure that the Club's staff are fully informed of any physical or medical condition which could affect the members ability or suitability to take part in physical activities.
3.2 Only if the Club's staff are fully and accurately informed, can they assess the member's health and fitness level and prepare an appropriate exercise program. The Club strongly recommends that all members seek medical advice before commencing a new exercise programme and The Club reserves the right to request a doctor's certificate and to reject a membership application if a satisfactory doctor's certificate is not received by the Club.
4. FITNESS AREAS
4.1 You must complete a physical activity readiness questionnaire before using the fitness facilities.
4.2 Please ensure for your own safety that you receive an induction if needed before commencing your first workout.
4.3 Members and guests must notify the club of any circumstances affecting their health.
4.4 Appropriate clean exercise clothing and trainers must be worn at all times.
4.5 Fitness equipment must be wiped down after use. Access to the fitness areas may be limited in the event of classes or pre-organised sessions. Details of these will be posted on Club notice boards. 5. GROUP EXERCISE
5.1 Members and Guests are not permitted to participate in the class once it has commenced.
5.2 The exercise pass will be collected at the start of the class, please collect one from reception.
5.3 Please inform the instructor at the start of the class if you wish to leave early.
5.4 Classes are subject to change.
5.5 Please ensure you wear suitable clean footwear and clothing to the class.
5.6 If you have a medical condition or you're an expectant mother, please consult your doctor before taking part. Members can book classes two weeks in advance, non members one week in advance.
6. CANCELLATIONS
6.1 If you cancel more than 24 hours beforehand, no charge.
6.2 If you cancel less than 24 hours beforehand, there may be a charge of the class fee in force at the time.
6.3 If you persistently cancel as stated in 6.2, your booking rights may be suspended.
7. SWIMMING POOL
7.1 No running, jumping or diving in to the swimming pool is allowed.
7.2 Junior Members (Under 16) using the pool must have supervision by one adult in the pool water. One adult must not supervise more than two children in the pool water. The pool area is not supervised by the club staff.
7.3 For reasons of Health and Hygiene, it is necessary for all Members and Guests to shower before and after using the Swimming Pool. Showers are provided for this purpose in the changing areas and/or on poolside.
7.4 Members and guests with verrucae, athletes foot, or similar communicable maladies must not use the Pool.
7.5 Radios, inflatables, balls and anything which the Club in its absolute discretion considers to be a hazard or otherwise detrimental to the use of the Pool and its environs are not permitted.
7.6 Members, children, babies and guests are asked to wear appropriate swimming costumes only.
7.7 All children under the age of 2, or not yet toilet trained must wear Aqua Nappies whilst in the Swimming Pool.
7.8 The Pool may be reserved at certain periods for adults only sessions, swimming lessons or classes. Prior notice will be displayed in Club notice boards.
7.9 No food is to be taken in the pool area. Drinks are permitted in plastic bottles only. Please read and observe the notices displayed within the pool area.
8. SPA POOL/SAUNA/STEAM ROOM
8.1 Members must ensure they are aware of the age restrictions (as displayed on Club notice boards, or as instructed by staff) applying to the use of the Spa Pool, Sauna or Steam Room by Junior Members.
8.2 Junior Members must be supervised by an accompanying adult at all times unless otherwise permitted by the Club.
8.3 Members and Guests must shower before and after using the Spa Pool, Sauna and Steam Room. Shaving and exfoliating are not permitted in the Spa Pool, Sauna or Steam Room.
8.4 Swimming attire must be worn at all times.
8.5 Members and guests with the following conditions should not use the Spa Pool, Sauna or Steam Room: low/high blood pressure, cardiac irregularities, asthma and pregnancy. If there is any doubt, the member or guest should consult their doctor.
8.6 During the rest cycle of the Spa Pool, members and guests are requested to leave the Spa Pool.
8.7 Please read and observe the notices displayed within the pool area.
9. SUNBED FACILITIES
9.1 Members must complete a sunbed declaration card before their first session. Under 18s are not permitted to use the sunbed and under no circumstances to accompany an adult member in the sunbed room. Club staff may request proof of age.
9.2 Members and Guests should ensure that they familiarise themselves with the Sunbed and tanning information notices.
9.3 Safety goggles must be worn whilst Sunbed are in operation.
9.4 Members and guests are requested to clean the Sunbed before and after use with the fluid provided.
9.5 We recommend leaving 24 hours between sunbed sessions.
10. CHANGING ROOMS
10.1 No children are allowed in the changing room of the opposite sex once they have reached the age of seven. Club staff or other users of the changing rooms at the time may agree to relax this particular restriction in particular circumstances.
10.2 No crockery or glass allowed in the changing rooms.
11. LOCKERS
11.1 For security reasons, Members and Guests are asked to store personal belongings in the lockers provided subject to availability.
11.2 We will not accept and liability in relation to locker thefts unless they result from our negligence.
11.3 All usage of lockers is governed by the membership terms and conditions.
11.4 Lockers are provided on a daily basis only, and items left overnight we reserve the right to open the locker and remove your items. These items will be treated as lost property.
12. LOST PROPERTY
12.1 All lost property found on the premises should be handed in to the Club reception. Items whose ownership cannot be identified will be stored by the Club for 30 days and then donated to local charities. Items which appear valuable may be sold with the proceeds donated to charity.
13. SAFETY AND HYGIENE
13.1 In the interest of Safety and Hygiene, no crockery or glasses are allowed in the changing rooms, fitness areas, dance studios, swimming pool and other activity areas.
13.2 No pets will be allowed in the Club premises, with the exception of guide dogs.
13.3 Entry to the Club is only permitted at the Club reception and entrance. Fire exits, which are clearly marked, are there in the interests of safety and members and guests must not interfere with these doors for any reason. In the event of an emergency evacuation, members and guests must immediately make their way in an orderly fashion to the nearest available exit.
14. BEHAVIOUR
14.1 If any member shall cause nuisance or annoyance to other members, guests or Club staff, or misuse the Club facilities, or breach any etiquette guidelines, or generally behave inappropriately, the Club reserves the right to refuse admission or suspend or terminate membership. In particular, abusive language, threatening or violent behaviour will not be tolerated.
14.2 All minors using the Club must be supervised by an accompanying adult at all times.
14.3 No photography (including the taking of images through a mobile phone or camcorder) is allowed in any area of the Club.
15. COMMENTS AND COMPLAINTS
15.1 Please refer to any comments or complaints to a member of the Club staff. Written complaints must be addressed to the Operational Director.
16. JUNIOR MEMBERS (UNDER 16)
16.1 All Junior Members must be linked to an adult member who is their parent or legal guardian who will be responsible for them on the club.
16.2 Junior members under the age of 16 cannot enter or be left at the club unattended unless attending an organised club activity.
16.3 Junior Members under the age of 16 are not permitted in the leisure club after 7:30pm.
16.4 Junior Members aged 14 to 16 may use the fitness facilities between the advertised times in the club once they have completed an induction with the fitness team.
16.5 Under 12's are not permitted to use the Spa, Sauna or Steam room.
17. GENERAL
17.1 No food or drink, alcoholic or otherwise, or illegal substances may be brought into and consumed within the Club or its grounds.
17.2 The Club is a non smoking environment.
17.3 Cars must be parked correctly in the car park spaces and a blue badge is required to park in our accessible bays.